Billing Terms and conditions
These Billing Terms and Conditions explain how payments, billing, order charges, cancellations, and refunds are handled when you purchase products from Pet Delight.
1. Currency
All prices displayed on the Pet Delight website are in U.S. Dollars (USD) unless otherwise stated.
The applicable product price and any applicable charges will be displayed during checkout before the order is submitted.
2. Accepted Payment Methods
Pet Delight accepts the payment methods displayed at checkout.
Available card payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
Available payment methods may vary depending on the customer's location, payment provider, or other checkout conditions.
3. Payment Authorization
When you place an order, you authorize the selected payment provider to process the amount shown at checkout.
Payments may be subject to authorization, verification, fraud prevention, or other security checks performed by the payment provider.
An order may not be completed if the payment is declined or cannot be successfully authorized.
4. Order Total
The total amount payable will be displayed before you complete your purchase.
Depending on the order and applicable requirements, the total may include:
- Product price
- Applicable taxes
- Applicable shipping charges
Pet Delight offers free standard shipping on eligible U.S. orders according to our Shipping Policy.
5. Billing Information
Customers are responsible for providing accurate billing and contact information during checkout.
This may include:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information required by the payment provider
Providing incorrect or incomplete billing information may delay or prevent successful payment processing.
6. Payment Security
Payments are processed through secure third-party payment processing systems available through our checkout.
Pet Delight does not ask customers to send credit card numbers, security codes, passwords, or other sensitive payment information by email or through social media.
For security reasons, customers should only enter payment information through the secure checkout provided on our website.
7. Payment Verification
For security and fraud-prevention purposes, an order may be subject to additional verification.
If payment information cannot be verified or an order appears to involve unauthorized or fraudulent activity, Pet Delight may delay, decline, or cancel the order.
If a payment has already been captured and the order is cancelled, an applicable refund will be issued to the original payment method.
8. Pricing Errors
We make reasonable efforts to ensure that product prices and other billing information displayed on our website are accurate.
If an obvious pricing or technical error occurs, Pet Delight reserves the right to cancel the affected order.
If payment has already been received for a cancelled order, the applicable amount will be refunded to the original payment method.
9. Order Confirmation
After a successful purchase, customers may receive an order confirmation by email.
Customers should review their order confirmation and contact us promptly if they notice an error in their order or billing information.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible:
We will attempt to cancel an order before it has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to use our return process.
11. Refunds
Approved refunds are processed according to our Return and Refund Policy.
Refunds are normally issued to the original payment method used for the purchase.
Pet Delight generally processes approved refunds within 5 business days after the returned product has been received and approved.
After we process a refund, the payment provider or financial institution may require additional time before the funds appear in the customer's account.
12. Returns and Exchanges
Pet Delight accepts eligible returns for both defective and non-defective products within 30 days from delivery.
Eligible exchanges are also accepted.
Returns are handled by mail using the return instructions provided by Pet Delight.
Eligible return labels are provided at no cost, and there is no restocking fee.
For complete details, please review our Return and Refund Policy.
13. Duplicate or Unexpected Charges
If you believe you have been charged incorrectly, please contact us before initiating a payment dispute whenever possible.
Please provide:
- Order number
- Name
- Date of transaction
- Amount charged
- Description of the billing issue
We will review the transaction and assist with the issue.
14. Unauthorized Transactions
If you believe an unauthorized transaction has occurred, contact your card issuer or payment provider immediately.
You may also contact Pet Delight at:
We will review the relevant order information and assist where appropriate.
15. Taxes
Applicable taxes may be calculated and displayed during checkout based on the order and applicable requirements.
The final amount due will be shown before the customer completes the purchase.
16. Shipping Charges
Pet Delight currently provides free standard shipping on eligible U.S. orders.
For complete shipping information, including processing time and estimated delivery time, please review our Shipping Policy.
Our current estimated delivery timeframe is:
3-5 business days
This consists of:
- 1-2 business days processing
- 2-3 business days transit
17. Contact Us
For billing, payment, order, refund, or transaction questions, please contact:
Pet Delight
756 3rd Ave
Brooklyn, NY 11232
United States
Email: support@petdelight.shop
Phone: +1 718-788-7970
Support Hours:
Monday-Friday
9:00 AM-7:00 PM Eastern Time (New York)
18. Changes to These Billing Terms
Pet Delight may update these Billing Terms and Conditions when necessary to reflect changes to our payment methods, billing procedures, services, or applicable requirements.
The latest version of these terms will be available on this page with the applicable effective date.