Refund policy

Return and Refund Policy

Store Name: Pet Delight
Operating Address: 756 3rd Ave, Brooklyn, NY 11232, United States
Phone: +1 718-788-7970
Email: support@petdelight.shop
Support Hours: Monday–Friday, 9:00 AM–7:00 PM Eastern Time (New York)

1. Return Policy

At Pet Delight, customer satisfaction is important to us. We want you and your pets to be happy with your purchase. If an item does not meet your expectations, you may request a return within 30 days of delivery, subject to the conditions outlined in this policy.

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.

  • The item must be unused, in its original condition, and returned with its original packaging, tags, accessories, and any included components, where applicable.

  • The product must not show signs of damage, misuse, modification, or excessive wear caused after delivery.

  • Proof of purchase, such as an order confirmation or order number, must be provided.

  • The item must be eligible for return under the conditions described in this policy.

For pet safety and hygiene reasons, certain products may be ineligible for return if they have been used, opened, or cannot be safely resold. This may apply to hygiene-sensitive items, consumable pet products, and products that come into direct contact with a pet's food or body. Any applicable restrictions will be communicated clearly.

These restrictions do not limit any rights you may have under applicable consumer protection laws. Items that arrive damaged, defective, incorrect, or materially different from their description will be handled in accordance with the applicable remedies and requirements.

2. How to Request a Return

Please contact our support team before sending any item back. We will provide instructions for the return process and confirm whether the item qualifies for a return.

Please include the following information in your email:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Clear photographs, if the item arrived damaged, defective, or incorrect

Return contact information:

Email: support@petdelight.shop
Phone: +1 718-788-7970

Support Hours: Monday–Friday, 9:00 AM–7:00 PM Eastern Time (New York).

Please do not send products to our operating address unless our support team has confirmed that it is the correct return destination. Our return processing address may differ from our business address.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at support@petdelight.shop.

Please provide your order number and photographs showing the issue, where possible. Our team will review the information and explain the available resolution, which may include a replacement, refund, or another appropriate remedy, depending on the circumstances and applicable law.

We will not require you to accept a standard change-of-mind return process where a different remedy is required by applicable consumer protection law.

4. Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise in writing.

If an item arrives damaged, defective, or incorrect, Pet Delight will explain the appropriate return or resolution arrangements in accordance with applicable law. We will not charge customers return costs where such charges are prohibited by law.

We recommend using a trackable shipping service and retaining proof of shipment. Pet Delight cannot guarantee receipt of an item that is shipped without adequate tracking or delivery confirmation.

Original shipping charges, if any, will be handled according to the circumstances of the return and applicable consumer protection requirements.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you of the outcome of the return assessment.

If your refund is approved, it will be issued to the original payment method used for the purchase, unless another method is agreed upon where legally permitted.

Please allow up to 5 business days after refund approval for us to process the refund. Depending on your bank, card issuer, or payment provider, additional time may be required before the refunded amount appears in your account.

If you have not received an approved refund after the applicable processing period, please contact us at support@petdelight.shop with your order number.

Refunds are subject to the eligibility conditions in this policy and applicable consumer protection laws. We will not unreasonably withhold a refund or other remedy where one is legally required.

6. Exchanges and Replacements

If you need a different product or receive an incorrect or defective item, contact our support team before returning it.

Exchanges and replacements are subject to product availability and the circumstances of the request. Where an exchange is unavailable, we will explain the available alternatives, including a refund when applicable.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@petdelight.shop and include your order number.

We will make reasonable efforts to cancel an order before it is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the standard return process may apply.

Your statutory cancellation rights, where applicable, remain unaffected by this section.

8. Items Not Eligible for Standard Returns

Unless the product is defective, damaged, incorrect, misrepresented, or another legal right applies, the following may not qualify for a standard change-of-mind return:

  • Used or heavily worn pet accessories

  • Opened consumable or hygiene-sensitive pet products that cannot safely be resold

  • Products damaged through misuse, neglect, or improper handling after delivery

  • Items returned without the required components or accessories, where these are necessary for resale

We will assess exceptions fairly and in accordance with applicable consumer protection laws. This section does not remove any legal rights relating to faulty or incorrectly supplied goods.

9. Contact Us

If you have questions about returns, refunds, replacements, or the status of a return request, please contact Pet Delight using the details below.

Pet Delight
756 3rd Ave, Brooklyn, NY 11232, United States
Phone: +1 718-788-7970
Email: support@petdelight.shop
Support Hours: Monday–Friday, 9:00 AM–7:00 PM Eastern Time (New York)

We aim to provide clear communication and fair assistance throughout the return and refund process.

10. Policy Updates

Pet Delight may update this Return and Refund Policy when necessary to reflect changes in our operations, products, or applicable legal requirements. The current version published on our website will apply, subject to any mandatory consumer protection rights and the terms applicable to an existing purchase.

Last updated: October 16, 2026.