Privacy policy

At Pet Delight, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Pet Delight, we may collect information such as:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Products purchased
  • Payment and transaction information necessary to process your order
  • Information provided through our contact forms
  • Information you provide when requesting a return, refund, or exchange
  • Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, and improve our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Process payments
  • Provide shipping and delivery updates
  • Send order confirmations
  • Provide customer support
  • Process returns, refunds, and exchanges
  • Respond to questions and requests
  • Maintain and improve our website
  • Prevent fraud, abuse, and unauthorized transactions
  • Protect the security of our website and customers
  • Comply with applicable legal requirements
  • Send promotional communications where permitted and where appropriate consent has been obtained

3. Payment Information

Payments are processed through third-party payment processors available through our checkout.

Pet Delight does not request or require customers to send credit card numbers, passwords, or other sensitive payment information through email, phone messages, or contact forms.

Payment information submitted through checkout is transmitted through secure systems used by our payment providers.

Google requires merchants to handle customer information securely, including using SSL-protected pages for sensitive information.

4. Order and Shipping Information

When you place an order, we use your information to:

  • Confirm your purchase
  • Process and fulfill your order
  • Ship your products
  • Provide tracking information when available
  • Contact you regarding your order
  • Handle customer service requests

We may share necessary information with service providers such as payment processors and shipping providers when required to complete your order.

5. Information Shared With Service Providers

We may share limited personal information with trusted third-party service providers that help us operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Security and fraud-prevention providers
  • Analytics providers
  • Customer support services

These providers receive only the information reasonably necessary to perform their services.

We do not sell customer contact information to third parties.

Google's Merchant Center guidance specifically prohibits selling users' contact information and requires personal information to be handled responsibly and securely.

6. Cookies and Similar Technologies

Pet Delight may use cookies and similar technologies to:

  • Keep products in your shopping cart
  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website functionality
  • Help maintain website security
  • Measure website performance
  • Support advertising and marketing activities where permitted

You can manage or restrict cookies through your web browser settings.

Some website functionality may not work correctly if certain cookies are disabled.

7. Analytics and Advertising

We may use analytics and advertising technologies to understand website traffic, measure advertising performance, and improve our marketing.

Where required by applicable law or platform requirements, appropriate consent will be obtained before using certain cookies or personal information for personalized advertising.

We do not use personal information in advertising in a way that is inconsistent with applicable requirements or without the required consent.

8. Marketing Communications

If you subscribe to promotional communications from Pet Delight, we may use your email address to send information about products, promotions, or other store updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Transactional communications, such as order confirmations, shipping updates, refund notifications, and customer-service messages, may still be sent when necessary to complete or support your purchase.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses HTTPS/SSL technology to help protect information transmitted through the website.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer support
  • Process returns and refunds
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Meet applicable legal, accounting, or regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

11. Children's Privacy

Pet Delight is not directed specifically to children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, which may include the ability to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of promotional emails
  • Ask questions about how your information is used

To make a privacy-related request, contact us using the information below.

13. Do Not Sell Personal Information

Pet Delight does not sell customers' personal information or contact information to third parties.

We may share limited information with service providers when necessary to operate our store, process payments, fulfill orders, provide shipping, maintain security, or provide other business services.

14. Third-Party Websites and Services

Our website may contain links to or use services operated by third parties.

Third-party services may have their own privacy policies and terms. Pet Delight is not responsible for the privacy practices of independent third-party websites or services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable requirements.

When we make changes, we will update the effective date shown at the top of this policy.

We encourage customers to review this page periodically for the latest information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Pet Delight
756 3rd Ave
Brooklyn, NY 11232
United States

Email: support@petdelight.shop
Phone: +1 718-788-7970

Support Hours: Monday-Friday, 9:00 AM-7:00 PM Eastern Time (New York)