Shipping Policy

Store Name: Pet Delight
Phone: +1 718-788-7970
Email: support@petdelight.shop
Business Address: 756 3rd Ave, Brooklyn, NY 11232, United States

1. Shipping Destinations

Pet Delight currently offers shipping within the United States. We aim to provide a clear and convenient delivery experience for customers purchasing pet accessories and pet supplies through our online store.

Shipping availability may vary by product and destination. Please confirm that your shipping address is eligible for delivery during checkout.

2. Shipping Costs

Pet Delight offers free shipping on eligible orders within the United States. Any applicable shipping charges or restrictions will be displayed during checkout before you complete your purchase.

Customers are responsible for providing accurate shipping information to help ensure successful delivery.

3. Order Processing Time

Orders are typically processed within 2–3 business days after the order is placed and payment is confirmed.

Our order processing time includes order verification, preparation, and packaging before dispatch. Processing times do not include weekends or public holidays.

Orders placed after our daily cutoff time of 5:00 PM Eastern Time (New York) may begin processing on the next business day.

During holidays, promotional periods, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to communicate the updated status.

4. Shipping and Transit Time

After an order has been processed and dispatched, the estimated transit time is 3–5 business days.

Transit time refers to the estimated time the shipment takes to travel from dispatch to the delivery address. It does not include order processing time.

The estimated total delivery time is therefore approximately 5–8 business days, consisting of 2–3 business days for processing and 3–5 business days for transit.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our control.

5. Order Cutoff Time and Time Zone

Our daily order cutoff time is:

5:00 PM Eastern Time (New York)

Orders placed after the cutoff time may be processed starting on the next business day. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Our cutoff time follows Eastern Time in New York, including the applicable daylight saving time changes.

6. Order Tracking

When tracking information is available, it will be provided to the customer by email after the order has been dispatched.

Please allow time for the carrier to update the tracking information after shipment. If tracking information does not update for an extended period or you have questions about your shipment, contact our support team with your order number.

7. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.

If you notice an error in your shipping address, contact us as soon as possible at support@petdelight.shop. We cannot guarantee that an address change will be possible after an order has been processed or dispatched.

Additional delivery attempts, address correction fees, or reshipping costs may apply where permitted by law and where the circumstances warrant them.

8. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will review the available tracking information and help determine the appropriate next steps.

Carrier delays, severe weather, public holidays, and other unexpected events may affect delivery. If a package is confirmed lost or a shipment has another delivery issue, we will work with the carrier and provide an appropriate resolution in accordance with applicable law.

If tracking shows that an order has been delivered but you have not received it, please check your delivery location and contact the carrier where appropriate. You may also contact us for assistance.

9. Incorrect, Damaged, or Incomplete Orders

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us at support@petdelight.shop as soon as reasonably possible.

Please include your order number, a description of the issue, and photographs where applicable. We will review the information and explain the available resolution, which may include a replacement, refund, or another appropriate remedy under our Return and Refund Policy and applicable law.

10. Contact Information

For questions about shipping, delivery estimates, order tracking, or shipping-related concerns, please contact us using the details below.

Pet Delight
756 3rd Ave, Brooklyn, NY 11232, United States
Phone: +1 718-788-7970
Email: support@petdelight.shop
Support Hours: Monday–Friday, 9:00 AM–7:00 PM Eastern Time (New York)

11. Policy Updates

Pet Delight may update this Shipping Policy when necessary to reflect changes to our shipping operations, delivery services, or applicable requirements. The current version will be published on our website.

Last updated: October 16, 2026.